IGLC 26 · Chennai, India · 2018
Evaluation of Customer Value by Building Owners in the Construction Process
- Research Fellow, Karlsruhe Institute of Technology, Germany, +49-721-608-42168, janosch.dlouhy@kit.edu
- M.Sc. Student, Karlsruhe Institute of Technology, Germany, +49-163-249-7705, stephan.wans@alumni.kit.edu
- Professor, Karlsruhe Institute of Technology, Germany, +49-721-608-42646, shervin.haghsheno@kit.edu
https://doi.org/10.24928/2018/0393
Abstract
Lean Construction is mainly linked to the creation of value for the client/customer. Rarely do construction publications address methods or models to understand, determine, or define the core concept of this value. This paper gives an overview of existing approaches outside the construction sector and their applicability to the construction process is analyzed. The Means-End Model – widely used in scientific customer studies outside the Lean Construction context – is then investigated further and the Customer Value in the construction process is structured according to it.
Keywords
- Value
- Customer
- Client
- Building Owner
- Value Management
- Means-End Model.
Cite this paper
APA 7th edition
Dlouhy, J., Wans, S., & Haghsheno, S. (2018). Evaluation of Customer Value by Building Owners in the Construction Process. In 26th Annual Conference of the International Group for Lean Construction (pp. 199–208). https://doi.org/10.24928/2018/0393
Shortened reference for IGLC papers
Dlouhy, J., Wans, S., & Haghsheno, S. (2018). Evaluation of Customer Value by Building Owners in the Construction Process. IGLC26. https://doi.org/10.24928/2018/0393