TY  - CONF
TI  - Strengthening the Client Role in Handling Payment-related Issues to Increase Project Productivity in Indonesia: a DMAIC Study Case
AU  - Nurdiansyah, Iyan
AU  - Purushothaman, Mahesh Babu
AU  - Roestam, Yulham Ferdiansyah
AD  - Project Development Advisor PT. MRT Jakarta, Indonesia, Student of Master Construction Management Auckland University of Technology, NZ. iyan.nurdiansyah22@gmail.com, orcid.org/0009-0002-5486-1722
AD  - Senior Lecturer, Built Environment Engineering, Auckland University of Technology, NZ, mahesh.babu@aut.ac.nz, orcid.org/0000-0001-5062-272X
AD  - President Director of PT. Integrasi Transit Jakarta, rferdiansyah@itj-mrtjakarta.co.id
ED  - Seppänen, Olli
ED  - Koskela, Lauri
ED  - Murata, Koichi
PY  - 2025
DA  - 2025/06/02
T2  - Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)
C3  - Proceedings of the 33rd Annual Conference of the International Group for Lean Construction (IGLC 33)
CY  - Osaka and Kyoto, Japan
SP  - 129
EP  - 140
DO  - 10.24928/2025/0150
SN  - 2789-0015 (ISSN)
AB  - The Dukuh Atas Multifunction Bridge Project in Jakarta, Indonesia, planned to link the newly build public transport infrastructure, LRT Jabodetabek, to the existing modes such as: MRT Dukuh Atas Station, KRL Sudirman Station, Airport Rail Link Station, and Dukuh Atas Bus Rapid Transport. This project got national scale’s attention since it targeted to finished prior to LRT Jabedebek launch ceremony which would be attended by the presidential administration. The stakeholders' expectations were intense, and the project faced multiple serious problems that posed a high risk of project failure. The study highlights lessons learned regarding the discontinued flow of funds, which led to poorer performance of the project and how the project team recovered progress through the implementation of lean construction principles from the clients' perspectives. The case study indicates that the implementation of lean construction tools helped bring the project back on track and met the stakeholders' expectations by improving the payment lead time from 68.22 days to 13.47 days.  These results demonstrate the benefits of adopting lean construction tools through DMAIC framework to hinder the project from failure.
KW  - Lean construction
KW  - value stream mapping
KW  - Gemba
KW  - payment
KW  - conflict resolution.
L1  - https://www.iglc.net/papers/details/2341/pdf
UR  - https://www.iglc.net/papers/details/2341
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -