TY  - CONF
TI  - Assessing Quality Performance Outcomes and the Relationship With Staffing: A General Contractor Case Study
AU  - Gordon, Elizabeth
AU  - Rawlinson, Keila
AU  - Dabhade, Neha
AU  - Reed, Dean
AD  - Quality Leader, DPR Construction, San Francisco, CA 94111, USA, ElizabethG@dpr.com,  orcid.org/0000-0001-8165-0459
AD  - Operations Business Analyst, DPR Construction, Denver, CO 80112, USA, KeilaR@dpr.com,  orcid.org/0000-0001-9718-5483
AD  - Project Engineer, vConstruct Private Limited, Pune, MH 411028, India, nehad@vconstruct.in,  orcid.org/0000-0002-6453-6096
AD  - Owner and Consultant, Capability-Building, Santa Cruz, CA USA, Dean@deansreed.com,  orcid.org/0000-0002-2916-8558
PY  - 2022
DA  - 2022/07/27
T2  - Proc. 30th Annual Conference of the International Group for Lean Construction (IGLC)
C3  - Proc. 30th Annual Conference of the International Group for Lean Construction (IGLC)
CY  - Edmonton, Canada
SP  - 973
EP  - 983
DO  - 10.24928/2022/0207
SN  - 2309-0979 (ISSN)
AB  - This paper describes a methodology for understanding how staffing projects may be assessed and considers how it may relate to project team performance when project teams implement a Systems Approach to Quality (SAQ). This paper expands on the 2021 paper “The Impact of Implementing a System Approach to Quality: A General Contractor Case Study” where the authors compared project performance outcomes and team cultural assessments for 11 projects that had implemented SAQ, the Intervention group, to a similar set of projects that had continued with a specification compliance -based approach to quality, the Control group. This study reflects organizational learning in a continuous improvement process and helps clarify distinguishing features of staffing for this General Contractor. The authors findings suggest that applying SAQ can help sustain a project team through the phases of ever-changing project life cycles and contribute to more reliable outcomes when staff is engaged earlier in the project and supported with Virtual Design and Construction (VDC) and outside project management resources.
KW  - Organizational change
KW  - quality
KW  - data
KW  - staffing
KW  - impact
L1  - https://www.iglc.net/papers/details/2023/pdf
UR  - https://www.iglc.net/papers/details/2023
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -