TY  - CONF
TI  - Does Your Decision-Making Process Protect Customer Value?
AU  - Schöttle, Annett
AU  - Arroyo, Paz
AU  - Christensen, Randi
AD  - Senior Consultant, Refine Projects AG, Schelmenwasenstraße 34, 70567 Stuttgart, Germany, +4915156561529, annett.schoettle@refine.team and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0001-6001-7320
AD  - Quality Leader, DPR, San Francisco, CA, PazA@dpr.com, and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-8098-8172
AD  - Associate Technical Director (Lean), COWI, RMCH@cowi.com and Founder and Co-Director, CollabDecisions, www.collabdecisions.com, orcid.org/0000-0002-3377-7057
PY  - 2020
DA  - 2020/07/06
T2  - Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC)
C3  - Proc. 28th Annual Conference of the International Group for Lean Construction (IGLC)
CY  - Berkeley, California, USA
SP  - 49
EP  - 58
DO  - 10.24928/2020/0093
SN  - 2309-0979 (ISSN)
AB  - Project teams make several decisions while designing and building construction projects impacting customer value. Most decisions are made without deliberate attention and based on the present individual’s knowledge and experience in order to comply with an often unrealistic schedule. However, some decisions require deliberate considerations and cross-disciplinary review. What might seem insignificant for one discipline might have a huge impact in other parts of the scheme. We claim that values (beliefs) impact decisions and thereby the value (outcome). This paper explores how Choosing by Advantages (CBA) supports the making of deliberate decisions based on values and thereby helps to deliver value for a project. Based on a literature review, this paper will discuss p
KW  - Choosing by Advantages (CBA)
KW  - decision-making
KW  - value
KW  - values
L1  - https://www.iglc.net/papers/details/1817/pdf
UR  - https://www.iglc.net/papers/details/1817
DB  - IGLC.net
LA  - English
N1  - Export date: 04 October 2026
ER  -