@inproceedings{Milln2026_2458,
  author = {Millón, Gabriel and Alvarado-Barriga, Gabriela and Atencio, Edison and Herrera, Rodrigo F.},
  editor = {Hamzeh, Farook and Poshdar, Mani and Garcia-Lopez,, Nelly P. and Gan, Vincent},
  title = {Making People Performance Visible: Connecting Socio-Emotional Competencies and Lean Project Indicators},
  booktitle = {Proceedings of the 34th Annual Conference of the International Group for Lean Construction (IGLC 34)},
  year = {2026},
  pages = {980--991},
  address = {Singapore, Singapore},
  issn = {2789-0015},
  doi = {10.24928/2026/0133},
  url = {https://www.iglc.net/papers/details/2458},
  abstract = {Lean Construction emphasizes the central role of people in achieving reliable workflows and continuous improvement; however, the evaluation of people's performance is poorly operationalized in practice. While socio-emotional competencies such as communication, collaboration, and problem-solving are widely recognized as critical, they are rarely connected to the performance indicators routinely used in Lean project control. This study addresses this gap by proposing a capability–metric linkage framework that connects socio-emotional competencies of Architecture, Engineering, and Construction professionals with commonly used Lean project indicators. Using a constructive research approach, the study combines a structured literature review, comparative analysis of human capability models, and expert-based validation. A set of prioritized socio-emotional competencies is identified and systematically linked to Lean indicators, including PPC, RNCs, Requests for Information, and rework. The results demonstrate that existing Lean metrics can provide diagnostic signals of people's performance under specific conditions when appropriate traceability conditions are met. The proposed framework contributes theoretically by strengthening the socio-technical interpretation of Lean Construction and practically by supporting evidence-informed diagnosis of people's performance without introducing new measurement systems.},
  keywords = {Lean Construction, Design Science, collaboration, commitment, promise, reliable promising.},
}