@inproceedings{Ebbs2024_2275,
  author = {Ebbs, Paul J. and Ward, Steven A.},
  editor = {Costa, Dayana Bastos and Drevland, Frode and Florez-Perez, Laura},
  title = {ISO 18404: A Model for Lean Transformation in an Alliance},
  booktitle = {Proceedings of the 32nd Annual Conference of the International Group for Lean Construction (IGLC 32)},
  year = {2024},
  pages = {1255--1267},
  address = {Auckland, New Zealand},
  issn = {2789-0015},
  doi = {10.24928/2024/0225},
  url = {https://www.iglc.net/papers/details/2275},
  abstract = {The literature and case studies reporting lean transformation in the construction/infrastructure sector are rare. This study’s objective is to examine whether the Lean Standard, ISO 18404 provides a useful model for lean transformation. By Case Study and Participatory Action Research, the deployment of ISO 18404 and certification journey of a UK highway alliance (the Alliance) is reported, structured around four Themes for lean transformation. Findings are supported by the latest literature along with a quantitative and qualitative survey with those involved in 18404 deployment (n=35/58). The survey data was thematically analysed and is largely articulated through the four Themes for lean transformation. Whilst ISO 18404 is imperfect, it remains that ISO 18404 provides a useful model for lean transformation and can assist with embedding a culture of sustainable continuous improvement in an Alliance.},
  keywords = {ISO 18404, Alliancing, Lean Transformation, Lean Leadership, Continuous Improvement},
}